I have bought a lot of clothes from Woman Within (formerly known as Lane Bryant) over the years, so I feel qualified to comment on their Customer Service. It stinks!
After years, nay decades, of buying various garments on line, with the same credit card, all of a sudden, they stopped accepting it, claiming my security code number is wrong. The number is correct, they are the ones who are wrong. At first, I e-mailed them, asking that they correct their information. I got a polite return e-mail thanking me for contacting them, and giving me complete runaround. So, next time I called in my order, using the same credit card and it went through just fine. They don't ask for the security code when you order by phone, for some reason.
A few months later, I tried ordering on line again, and again they refused my credit card. So I called the number for Customer Service, and they gave me to understand that it must be the fault of my bank. No, no, no. I explained that I had already contacted my credit card company, and they assured me that my code number was correct.
So, I thought I'd just get a Woman Within credit card, so they couldn't blame anyone else if it was refused. I applied for the card along with an order, and my card was approved and the order was charged to it. But, they didn't tell me what my account number was. When I e-mailed them, telling them that I had received neither the card nor the account number, they sent me to a site that in turn sent me back to the Woman Within Customer Service site. Another complete circle.
But, they certainly want me to buy something from them. I get daily e-mails with offers of 20,30,40% off items that I can only buy online, not that I'm ready to buy anything right now.
I have tried repeatedly to unsubscribe to their e-mails. I keep getting a reply that it will take about 10 days for them to stop sending the annoying e-mails. It has been three months, now, and I'm still getting the sales messages. I have asked several times for them to stop sending them. Nothing ever happens.
So, yesterday, I marked them as spam. They can keep sending them until the world looks level, and I won't have to see them.
But, I think they have the worst, most user-unfriendly Customer Service I have ever encountered. They can take their credit card and stuff it, too.