tag:blogger.com,1999:blog-26258540.post4470499430371657739..comments2024-03-01T02:04:06.432-06:00Comments on A Piece Of My Mind: Hello? Hello?Bettyhttp://www.blogger.com/profile/07309266986583326824noreply@blogger.comBlogger22125tag:blogger.com,1999:blog-26258540.post-55050131691043634392009-05-26T00:41:28.855-05:002009-05-26T00:41:28.855-05:00Betty, that "live" customer service char...Betty, that "live" customer service charge is appalling! I have AT&T here and curse the day they were born. Among other things, I have to keep an eye on the online deals they offer because they keep charging me more for a renewal as a loyal customer than they charge Joe Blow who signs up with them for the first time ever. Supposedly, my last call yielded over $100 in credits for the overcharges--we'll see.Lisahttps://www.blogger.com/profile/17131504991384964006noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-71262356751521033482009-05-24T23:53:01.716-05:002009-05-24T23:53:01.716-05:00Is it LEGAL to charge for customer service?Is it LEGAL to charge for customer service?Peggyhttps://www.blogger.com/profile/15445927851498985260noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-53089989088987833442009-05-24T17:28:18.946-05:002009-05-24T17:28:18.946-05:00Marmite Toasty: Gee, thanks for that advice. Sound...Marmite Toasty: Gee, thanks for that advice. Sounds, er, interesting.Bettyhttps://www.blogger.com/profile/07309266986583326824noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-45106653047416307532009-05-24T02:14:04.659-05:002009-05-24T02:14:04.659-05:00Ya best bet is to get a tent and go and live in th...Ya best bet is to get a tent and go and live in the woods..... no bills...... ok ok so ya'd have no loo and no running water or telly or internet connection, but just think out cheap it would be to live :)<br /><br />xMarmiteToastyhttps://www.blogger.com/profile/02536695634856882487noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-27807889878367038492009-05-23T23:33:35.153-05:002009-05-23T23:33:35.153-05:00Anonymous: I hate to have to change doctors.
Leo...Anonymous: I hate to have to change doctors. <br /><br />Leon: I'm never going to ask them questions again. <br /><br />Ima Wizer: The people I finally talked to were Americans, or at least they spoke English that I could understand.Bettyhttps://www.blogger.com/profile/07309266986583326824noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-67163584742920769462009-05-23T07:42:17.203-05:002009-05-23T07:42:17.203-05:00My problem is WHEN you DO get a LIVE person to tal...My problem is WHEN you DO get a LIVE person to talk to, they are NIgerian! Geez!Ima Wizerhttps://www.blogger.com/profile/03433038947071428711noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-55786690626710049302009-05-22T19:41:02.504-05:002009-05-22T19:41:02.504-05:00Welcome to the world of Cox. I'm trying to get an...Welcome to the world of Cox. I'm trying to get an explanation of why there is a separate charge for digital service since it is about to become the basic level when analog is discontinued in the TV signal world next month. I'll keep trying! :~DLeonhttps://www.blogger.com/profile/16027436266355622082noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-75875156678585825532009-05-20T13:19:30.720-05:002009-05-20T13:19:30.720-05:00bikehikebabe here. My Primary Physician is going t...bikehikebabe here. My Primary Physician is going to Australia. (She must hate it here. New Mexico) I got a new one that I never heard of (which). <br /><br />The receptionist said I needed to make an appointment to meet him--the next morning. (Any doctor that has a block opened the next A.M. isn't going to be good.) She didn't know how much that would cost. And what good is it going to do for me to say Howdy to him? I declined.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-26258540.post-72256899890543286272009-05-19T23:17:16.920-05:002009-05-19T23:17:16.920-05:00Sister-Three: Don't be scared. I really like the s...Sister-Three: Don't be scared. I really like the service, so far. It's just a hassle getting a human.<br /><br />Golden to Silver Val: Since cable companies will no doubt become obsolete, what with being able to watch shows on the internet, etc., you'd think they'd be trying very hard to keep everyone on cable.Bettyhttps://www.blogger.com/profile/07309266986583326824noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-79984008698453414642009-05-19T22:59:43.013-05:002009-05-19T22:59:43.013-05:00I'm in shock over them charging you for customer s...I'm in shock over them charging you for customer service. Isn't this a...conflict of interest. They could...conceivably mess up your bill or service on purpose so you will HAVE to call customer service, thereby giving them extra money. Since you got cut off...it must be timed also. I have a good word for their company but I dare not write it....if you know what I mean. Humph..and I thought MY cable company was bad..my only complaint about them is they have no competition and their prices are too high. But someday that will all end. Talk about kicking the public when we're down!!!Golden To Silver Valhttps://www.blogger.com/profile/04585559845728927540noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-71303247268398034942009-05-19T16:56:36.365-05:002009-05-19T16:56:36.365-05:00Betty, my Clayton lives in your town. Erin works a...Betty, my Clayton lives in your town. Erin works at Boone Co. Hosp...she is a RN. Other Grandparents took him to the big Day. I think he enjoyed it.<br /><br />Ok, I was thinking of bundling...and now I am afraid I may not want to. I will try to check all the corners if I decide to do it.Galla Creekhttps://www.blogger.com/profile/15765021266883258286noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-71813492412530729102009-05-19T14:12:00.000-05:002009-05-19T14:12:00.000-05:00Arkansas Patti: I didn't know you could just play ...Arkansas Patti: I didn't know you could just play dumb and eventually get a real person. Wonder if they still charge you? <br /><br />Joy: A lot of people could be put to work if automated telephone systems were outlawed. <br /><br />The automated service that REALLY pisses me of is the one at my doctor's office. I can talk to a person if I want to wait five minutes while they explain my options. Speaking to a human is last on their list. Tells you what their priorities are. <br /><br />Deanna: The way the nice young man 'splained it to me was it's all in the downloading of videos and internet games. They download more slowly, otherwise, he said I probably wouldn't notice much difference. He was right. <br /><br />Darlene: So far, except for yesterday's experience, I like Cox. But, I'm not speaking to them ever again. That'll show 'em.Bettyhttps://www.blogger.com/profile/07309266986583326824noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-60899508468061617512009-05-19T14:05:00.000-05:002009-05-19T14:05:00.000-05:00Margie: Overall, I'm happy with Cox. I like being ...Margie: Overall, I'm happy with Cox. I like being able to just pay one bill. <br /><br />Looking to the Stars: It's funny today. Yesterday? Not so much. lol <br /><br />Queen Size Funny Bone: What I hate is when the tell you the price originally, but when you get the bill, watch out! It's always higher than they said, and they always have a good excuse when you question them about it. <br /><br />Cazzie; Good luck with that. I hope you never have to phone them for information.Bettyhttps://www.blogger.com/profile/07309266986583326824noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-30503769967241597882009-05-19T12:32:00.000-05:002009-05-19T12:32:00.000-05:00As if the automated systems weren't hard enough to...As if the automated systems weren't hard enough to deal with, imagine having to use a captioning service to read the menu. By the time the caption appears on the screen the mechanical voice is off to something else and the information on the button you should have pressed is long gone. <br /><br />I hate the new system and wish for the good old days of actually talking to a human first. Whenever possible I just push O and hope I get a human.<br /><br />To pay for a service that should be furnished is outrageous. I will never switch to Cox now.Darlenehttps://www.blogger.com/profile/18373134676852496647noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-48196165409997735972009-05-19T12:03:00.000-05:002009-05-19T12:03:00.000-05:00Wow! They actually CHARGED you to speak to a pers...Wow! They actually CHARGED you to speak to a person!!!! I would have been irate. I hate those nice entry offers that get you hooked and then down the road BAM reality slaps you in the face. I've learned to just say no in the beginning. I have the lowere level of DSL at home and a high level at work and I honestly can't tell any difference.<br /><br />Loved the pic of all the gadgets. Where did the good ol' days go...Deannahttps://www.blogger.com/profile/17137773126591638229noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-57440717703147290062009-05-19T10:58:00.000-05:002009-05-19T10:58:00.000-05:00"Cox, your friend in the Digital Age." Really? Don..."Cox, your friend in the Digital Age." Really? Don't know about you, but I would NEVER charge my friends like Cox does and wouldn't make my friends listen to a silly (and mostly ineffective) automated voice machine. I have Cox and get infuriated with the automated system. I usually just mock the voice unmercifully till it clicks me over to a real person (at least, I think that's who it is.) I have 100 channels of TV with Cox and without the weather channel and a few others, there's virtually nothing worth watching--but that's another post. I'm generally pleased with my Cox Internet service. Overall, Cox is like an automobile: great when it work, a pain when it doesn't. But as far as friends go, they aren't even on my list.tincanmanhttp://www.tincantabloid.comnoreply@blogger.comtag:blogger.com,1999:blog-26258540.post-86208262301267875242009-05-19T08:21:00.000-05:002009-05-19T08:21:00.000-05:00I hate, hate, hate the whole automated system....a...I hate, hate, hate the whole automated system....and it's everywhere. Is it any wonder why we are a stressed-out society when we have to deal with these idiotic customer service problems. Your case was the price example if ever there was one....NUTS! I don't know how you didn't lose it.Joy Des Jardinshttps://www.blogger.com/profile/04893445642606862131noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-2710233186847147822009-05-19T06:42:00.000-05:002009-05-19T06:42:00.000-05:00Been there and done that unfortunately.Kinda funny...Been there and done that unfortunately.Kinda funny in retrospect but VERY frustrating at the time. <br />A Radio Shack lady taught me this. As soon as they start with the mechanical questions, just say loudly" I want to talk to a person" Works every time and fortunately so far, no one wants to charge me for speaking. That would have made me switch companies.Arkansas Pattihttps://www.blogger.com/profile/14156004753267665579noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-12304775925482511012009-05-19T03:59:00.000-05:002009-05-19T03:59:00.000-05:00We just changed providers today after an 18 year s...We just changed providers today after an 18 year stay with the one company. We "hope" it is a change for the better... let's see if it is. Speaking to machines drove me nuts also.Cazzie!!!https://www.blogger.com/profile/13856029137337148466noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-33443798897161924792009-05-18T20:57:00.000-05:002009-05-18T20:57:00.000-05:00They lure you in, hook ya and then we pay no matte...They lure you in, hook ya and then we pay no matter what.Queen-Size funny bonehttps://www.blogger.com/profile/14134308455271808356noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-50923141195571577042009-05-18T20:11:00.000-05:002009-05-18T20:11:00.000-05:00You are a woman after my own heart. I remember whe...You are a woman after my own heart. I remember when you could talk to a person. I have to talk slow for the machines also and even then sometimes I don't get thru. I would like the way things were to come back. we aren't making progress with machines doing everything. I go thru what you have, I know how frustated you feel. Hang in there, kiddo :)Looking to the Starshttps://www.blogger.com/profile/13211255507065858940noreply@blogger.comtag:blogger.com,1999:blog-26258540.post-65332638741159052392009-05-18T18:54:00.000-05:002009-05-18T18:54:00.000-05:00Ah yes! Cox can be a challenge. I too have them.Ah yes! Cox can be a challenge. I too have them.Margie's Musingshttps://www.blogger.com/profile/11206751037182686016noreply@blogger.com